Frequently Asked Questions

Everything You Need to Know

About Hywell Sock Care

Do Merino wool socks shrink?

They can if exposed to heat. To minimise shrinkage, turn them inside out, wash cold on a gentle cycle with a mild detergent, and air dry. Avoid tumble drying or hot water—heat is the main cause of shrinkage and loss of elasticity.

Can I tumble dry merino wool socks?

We don’t recommend tumble drying. Air drying helps preserve the fit, elasticity, and overall lifespan—heat is the fastest way to cause shrinkage and premature wear.

Can I machine wash Hywell socks?

Yes, Hywell socks are machine washable. For best results, we recommend using cold water (below 30°C) and a gentle cycle. Washing them inside out can also help preserve the fabric and cushioning.

Can Hywell socks be tumble dried?

Yes, but please use a low heat setting. High heat may damage the elastic fibers and shorten the lifespan of the socks. To extend the life of your socks, we recommend laying them flat to dry. Beforehand, wrap the wet socks in a dry towel and press to absorb excess water—this helps them dry faster.

Can I iron Hywell socks?

No, we do not recommend ironing Hywell socks. The heat can damage the technical fibers and elastic components, so it's not worth the risk—and wool socks usually don't wrinkle noticeably—in most cases, a quick smoothing by hand after flat-drying is all it takes. If you really must iron, use only low-temperature steam from a distance.

About Shipping

What is the shipping origin of Hywell socks?

Our socks are shipped from our warehouse in New York State, and packages typically arrive at your doorstep within 5 business days.

What if my socks don’t fit? Can I return them?

Yes, we offer a 30-day hassle-free return guarantee. If your return meets our policy, simply contact us and we’ll provide the nearest return address. There are no extra charges for returns or refunds in this case. To check if your order is eligible, click here.

What is your shipping policy?

We offer worldwide shipping. Delivery within the United States typically takes around 5 business days, while international orders usually arrive within 8–15 business days.

For more information, please click here to view our full shipping policy.

What if I need to temporarily change my shipping address?

Unfortunately, we’re unable to change the shipping address once your order has been dispatched.

If you need to update the address, please contact us within 12 hours of placing your order. We'll do our best to make the change before your package is processed.

About Size

How long are Hywell socks?
  • Boot – 11.8": Built for 8–12" tall boots. 
  • Crew – 8.7": Clears 6–8" work boots with room to spare. 
  • Ankle – 5.9": Fully covers the ankle and rises two to three fingers above.
  • No-Show – 2.8": Sits low inside sneakers and low-cut shoes, so little to no sock shows. 
How do I know my size?

Our socks are tailored based on extensive fit testing and are designed to match standard US/EU foot shapes. Please refer to our size guide for the best fit. If you're between sizes, we recommend sizing up for added comfort.

Daily Support

Do Hywell socks help relieve foot pain or fatigue?

Yes. Hywell compression socks feature extra cushioning in the heel and forefoot, along with structured arch support tailored for high arches. This combination helps relieve pressure and effectively reduces fatigue and soreness from standing or walking.

Are Hywell socks suitable for jobs that require standing all day?

Absolutely. The thick cushioning at the heel and forefoot, combined with Hywell’s arch compression band, helps relieve heel pain and arch fatigue caused by long hours of standing.

Can Hywell socks help with cold feet?

Yes. Hywell ski socks are made with Merino wool and thick cushioning to keep your feet warm in cold conditions. They provide excellent insulation, moisture-wicking, and natural temperature regulation—even in extreme weather or during winter sports.

Do Hywell socks help prevent ankle sprains?

To some extent. While socks can’t replace proper footwear or medical braces, Hywell socks offer enhanced ankle support and grip that may reduce the risk of slipping or twisting during light activity.

Do Hywell socks help treat varicose veins?

No. Hywell socks are not medical-grade compression socks. They may offer mild support for circulation and swelling, but they are not designed to treat varicose veins.

NEED MORE HELP?

Email us anytime at support@hywellstore.com — we’re here to assist.